"Poker Tracker has stopped responding"

[Brainish]

I'm very disappointed this didn't get fixed for me in this release.

Can you tell my your ticket number? We fixed all of the cases that were reported and the alpha testers didn't report any new crashes.

Any follow-up on this? Anything I can do to help track down the cause and get it fixed?

[WhiteRider]

If this is the issue I think it is then I understand it is fixed for the next release.
Please reply to your ticket so that we can check it's the same thing.

[Evgenius]

Hi
Please I need help!
My PT v3.14.4 with HUD has stopping every time after few minutes of game on PokerStars:

Problem signature:
Problem Event Name: APPCRASH
Application Name: PokerTracker.exe
Application Version: 3.14.4.0
Application Timestamp: 51478b96
Fault Module Name: USP10.dll
Fault Module Version: 1.626.7601.17514
Fault Module Timestamp: 4ce7ba29
Exception Code: c0000005
Exception Offset: 0002f547
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1049
Additional Information 1: 3483
Additional Information 2: 3483ee7121a16207a249322c091b709d
Additional Information 3: 39d6
Additional Information 4: 39d60cbf68629cc27157daba15756e5b

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Win7.
ReInstallation of PT don't help.
Cashing of databases don't help.

[kraada]

Please restart PT3 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our [url=https://www.pokertracker.com/contact/PT43 support system[/url] with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file in the C:\Program Files (x86)\PokerTracker 3\ folder - the file we need is the text file called PokerTracker that is in that folder.

[WhiteRider]

USP10.DLL is a Microsoft DLL. You may have two conflicting versions somewhere which are causing issues.

The latest one is here:
http://www.microsoft.com/en-us/download ... x?id=36278

[Evgenius]

Please restart PT3 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our [url=https://www.pokertracker.com/contact/PT43 support system[/url] with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file in the C:\Program Files (x86)\PokerTracker 3\ folder - the file we need is the text file called PokerTracker that is in that folder.

I'd send it to support.
Support Ticket #138622. http://www.pokertracker.com/contact/tic ... _id=138622
Please look it.