Purchased PA Hud... now what

Experiencing technical difficulties? Think you've found a problem with PokerAce Hud? Report it here.

Moderator: Moderators

Purchased PA Hud... now what

Postby bobcorn » Wed May 21, 2008 9:45 pm

I purchased PA Hud today but was not sent the registration code. Is there somewhere I'm supposed to go to get registered or is there just a delay after purchasing?
bobcorn
 
Posts: 9
Joined: Wed May 21, 2008 9:42 pm

Re: Purchased PA Hud... now what

Postby prajna » Thu May 22, 2008 3:36 pm

Submit a support ticket and we will try to find it and/or generate it for you. We will need the email address you used when buying PAH (the one associated with whatever method you used to purchase it).

~ Thomas
[Pokertracker support]
prajna
 
Posts: 734
Joined: Thu Apr 03, 2008 1:58 pm

Re: Purchased PA Hud... now what

Postby bobcorn » Thu May 22, 2008 4:55 pm

where do I go to submit a support ticket?
bobcorn
 
Posts: 9
Joined: Wed May 21, 2008 9:42 pm

Re: Purchased PA Hud... now what

Postby WhiteRider » Thu May 22, 2008 5:16 pm

First have a look at My Account, see if it's there.
Otherwise, Support system.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Purchased PA Hud... now what

Postby bobcorn » Thu May 22, 2008 5:28 pm

My account has no record of my purchase under order history, yet I have the paypal receipt to prove that I purchased it. I entered my email address in the support area and they sent me a registration code but pokerace said it was invalid when I entered it. This is most likely because I purchased pokerace 2 years ago also on a different computer, and that is the registration code they sent me.
bobcorn
 
Posts: 9
Joined: Wed May 21, 2008 9:42 pm

Re: Purchased PA Hud... now what

Postby WhiteRider » Thu May 22, 2008 5:55 pm

OK, then please create a ticket and explain the situation - link above.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to Technical Support

Who is online

Users browsing this forum: No registered users and 5 guests