problem importing from PS

[KK_Cowboy]

Having a problem importing files from PS. I think I know why, but not sure if I need to make another database to store hands in or not. When I try to import the hands, PT has 6 files it has found, but after about 20 seconds or so it says 0 new hands were imported. Now thinking that there have been a lot of hands saved to this database I went and deleted the hands from where they were being saved on my pc and tried it again. Same message about 0 new hands came up. I tried to figure out how to create a new database to put hands in but not quite sure about that either.

[ptrack pat]

Are you using Vista? If so, see here
viewtopic.php?f=28&t=9773

[KK_Cowboy]

it's xp actually, so that post may not really apply, though I will have a look at it.

[ptrack pat]

Are you in the US? If not, make sure you have setup PokerStars to save your hand histories in English. Click the help link at the top right corner of the PokerStars auto-import window for more details on this.

[KK_Cowboy]

ok I am in canada and it is set to english. it still gives me the 7 files found 0 hands imported message. I have contact pokerstars about this but they have no answer for this and apparently cannot support the issue. Not sure what's going on here but am trying to figure this out.

[KK_Cowboy]

ok I found part of the problem. It seems the hands that I am telling pokerstars (through their site) are not being written to the location on my pc. I checked the folder itself and there is nothing there at all.

[ptrack pat]

Go to the Options > Instant Hand History Options window from the PokerStars lobby window.
Is it still setup to save the files to the hard drive? What folder does it tell you they are being saved to? Is this the same one you have PT pointing to?

[KK_Cowboy]

ok Pat, I found the issue. I re-read some of the posts about this topic and I found the problem. Location wasn't set right in pokertracker. Everything is working as it should be now. Thanks for your help.