UNISTALL PANIC

[blckchip]

To solve problems w. getting knocked offline, I uninstalled several programs. Without consulting more knowledgeable people, I uninstalled what I thought were earlier versions of PT. I apparently have wiped out my entire PT program and data base. Is there any hope of recovery? I can't find any help on Micro XP.

Help pls!

[ptrack pat]

Have you been backing up your database files?

If not, go to the c:\program files\poker tracker v2 folder. What files there have the file extension of .MDB? What are their names, sizes and the date/times on them?

[blckchip]

Pat, thanks for the quick reply. I have not done any backup beyond the compact function in PT.

Below are all files w. MDB time is pm unless noted by "a.":

hhcopy ptrack2 ptrack2_backup ptrack3 ptrack_backup ptrack_backup
7/19/2008 6:16 12/21/2007 6:22 5/5/2007 1:32 12/21/2007 6:22 7/19/2008 5:56 2/6/2007 4:55
1.59 GB 52.6 MB 93.7 MB 7.25 MB 1.47 GB 1.36 GB

ptrack_backup_20070406 ptrack_backup_20070418 ptrack_backup_2007516 ptrack_backup_2007028
4/6/2007 5:36 4/18/07 10:09 a 5/16/2007 9:48 a 7/28/2007 2:42
573 MB 569 MB 580 MB 784 MB

ptrackbackup_20070801 ptrack_backup_20070817 ptrack_backup_0825 ptrack_backup_20071124
8/1/2007 4:22 8/17/2007 8:05 8/25/2007 4:12 11/24/2007
796 MB 812 MB 84 MB 965 MB


As you may have surmized from my bonehead move, I wouldn't pass many computer literacy tests. I appreciate your help and patience!

[blckchip]

Sorry about the spacing. Everything was neatly stacked, but apparently scrambled when I sent it. If you wld like, I will re-do this if you can tell me how to preserve the format.

[ptrack pat]

Yeah, it's hard to tell, specifically I am interested in the date/times and sizes on these files:

ptrack_backup.mdb
ptrack2.mdb
ptrack3.mdb
hhcopy.mdb

I am guessing you have not yet reinstalled PT2, is that correct?

[blckchip]

Sorry for the delay in response, I am still learning to navigate the site and did not see your reply until this morning. I have not yet tried to download PT 2.

The files you noted are below:

ptrack_backup.mdb 7/19/2008 5:56 pm 1.47 GB
ptrack2.mdb 12/21/2007 6:22 pm 52.6 MB
ptrack3.mdb 12/21/2007 6:22 pm 7.25 MB
hhcopy.mdb 7/19/2008 6:16 pm 1.59 GB


Thanks!

[ptrack pat]

OK, install PT2 again...
http://www.pokertracker.com/products/PTH/download.php

Then before you open PT, go to the c:\program files\poker tracker v2 folder delete the files called PTRACK.MDB and HHDB.MDB

Then RENAME the hhcopy.mdb file to hhdb.mdb and rename the ptrack_backup.mdb file to ptrack.mdb

Now start PT. Since those files were dated on July 21 that's pretty recent so you should see your data again.

If PT becomes unregistered for you, send me the new product ID from the Help/About Poker Tracker window using the online support system and I will send you a code...
http://www.pokertracker.com/support/?cat_id=4

[blckchip]

Pat,

Thank you, I owe you big time. I am back up and running w. minimum damage. Except for the last 2-3 days of Ultimate Bet, I appear to have all my data intact.

Please feel free to use your rescue of me from my misadventure as an example of your excellent customer service!