Your database is slowing down

Questions and discussion about PokerTracker 4 for Windows

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Re: Your database is slowing down

Postby Flag_Hippo » Fri Nov 22, 2024 1:24 pm

bewaremaggot wrote:This is also happening to me, latest pt4 and postgres 16. I don't want to install a lower version of postgres, but there's still no fix for this, right? :cry:

After the housekeeping try rebuilding your database cache via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild'. This may take some time depending on the size of your database and your computer specs. If that doesn't change anything then reverting to PostgreSQL v12 may resolve the issue for you as some users are currently experiencing slowness with PostgreSQL v16. If the issue persists on PostgreSQL v12 or if you wish to follow up on your PostgreSQL v16 install then please reproduce the issue and attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.
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Re: Your database is slowing down

Postby bewaremaggot » Sat Nov 23, 2024 9:33 am

Flag_Hippo wrote:
bewaremaggot wrote:This is also happening to me, latest pt4 and postgres 16. I don't want to install a lower version of postgres, but there's still no fix for this, right? :cry:

After the housekeeping try rebuilding your database cache via 'Database -> Database Management -> Rebuild Cache -> Full Cache Rebuild'. This may take some time depending on the size of your database and your computer specs. If that doesn't change anything then reverting to PostgreSQL v12 may resolve the issue for you as some users are currently experiencing slowness with PostgreSQL v16. If the issue persists on PostgreSQL v12 or if you wish to follow up on your PostgreSQL v16 install then please reproduce the issue and attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.

Never happened this to me in v12, already tried with the proper housekeeping and cache rebuild...Also tried in a smaller and new database (600mb) to see if a big database was the error, but it was not. Also pt4 sometimes freeze and the tables become unresponsive, don't know if it's postgresql related, when that happens I have to force close pokertracker and launch it again.
Later I will create the support ticket with the bundle attached, thanks as always for your work in the forum.
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