Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by Phililyon » Fri Sep 20, 2024 6:07 am
Hi,
After updating to Version 4.18.2, my HUD disappeared. It's still listed under Profiles, but everything is empty.
Any ideas on how to fix this would be greatly appreciated, as I'd rather not spend hours rebuilding it.
Thank you.
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Phililyon
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by Flag_Hippo » Fri Sep 20, 2024 6:32 am
In the PokerTracker 4 menu go to 'File > Open User Data Folder' and close PokerTracker 4. In the window that opened make a copy of the 'Data' folder. Next go into the original 'Data' folder and if you have a layouts.backup file which is different (different size or date) to layouts.pt4 then you can replace layouts.pt4 with that (make copies of both files before you make any changes here). If that doesn't fix it then please
zip/compress the copy of the 'Data' folder you made and attach that zip file to a
Support Ticket.
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Flag_Hippo
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by Phililyon » Fri Sep 20, 2024 9:27 am
Thank you.
I submited ticket because I've tried but nothing seems to appear.
Phil
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Phililyon
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