HUD Stats Reset Mid-grind

[Rukspin]

Hi all,

I've an ongoing issue that I'd like to resolve...

For the last few years I've noticed my HUD stats randomly reset mid-grind, to a low sample for the majority of a table, before returning to true stats an orbit of so later. This occurs during MTTs, regardless of client (PS/PP/888).

It may be worth noting that the note popups still display information from the entire sample.

I've installed several updates during this period, to no avail.

Any ideas?

Many thanks.

[Flag_Hippo]

So we can investigate what's causing this issue please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. The next time you notice the problem occur take a screenshot of your desktop (showing the tables and your computer time) and create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. Finally attach your screenshot and support bundle to a Support Ticket where a technician can review your logs and follow up with you:

Tutorial: Reporting A Problem

[Rukspin]

Great, will do, thanks Hippo.