My HUD doesn't work

[soyfish]

Hello, I installed the latest version of pt4 and since then my hud has not worked.

[Flag_Hippo]

Are your hands still importing into PokerTracker 4? On what poker site is this?

[soyfish]

Yes the hands are still importing, the site is winamax.

[Flag_Hippo]

Please make sure the PokerTracker 4 status in the Winamax client is connected:

Winamax Configuration Guide: Connection to the Tracker

If you are using any other tracking software then Winamax can only connect to one at a time. If you are not using any other tracking software then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing a few hands, take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket.