hud bugged since I load some hands

[practicum]

Hello, yesterday I load some friends hands in my main database and all works properly.
Today I was cheking the hands from yesterday and the pt4 was a little lagy and it was not responding good when I was cheking my hands ( i wanted to tag some hands and was taking too long etc)
So I decided that to rebuild chache in that database would be a nice idea...
Today when I start to play , the huds where not loading properly as you can see in the image...

So I create a new database for my personal hands and I uploaded from procesed... the database is working good and I disabled the old main database but the huds still not working properly...

Any idea? I dont know what to do :(

[practicum]

I also deactivated all my existing databases and only played with the new database I created, and the problem persists.
I have to say that whenever I hit import hands while playing the first hand, I always get an error. Let me know if that helps.
Thanks.

[Flag_Hippo]

So we can see what's going on here and the details of the error please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.