hand take too long to load

[practicum]

hello, this appear sometimes before I played before, now is not appearing but is taking too long to load hands in tables, is taking more than 10 hands and is very annoying...

What can I do to sort this out?
thanks

[practicum]

Pt4 crash now and upload the hands from today, as you can see there are a lot of duplicates

[Flag_Hippo]

That could be a database or configuration issue but unfortunately I can't diagnose the cause from a screenshot. You should double check all of your auto-import settings and can also try a new database and see if the issue happens there otherwise please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and advise you accordingly.