HM DB import not working

[striz11]

Hi,

the Setupwizard ask for importing an existing HM1 or 2 database.
After I choose the database, PT4 try to start the import, but nothing happens.
It just shows "getting connection to database: xxx" and stops working.

Regards,
Chris

[WhiteRider]

Please restart PT4 and try it again. If you see the same thing attach the PokerTracker4.log file to a Support ticket so that we can see where it is getting stuck.
The log files are in the folder "C:\Users\yourname\AppData\Local\PokerTracker 4\", which you can also access via the File menu in PT4.