Problem with tracking

[maderaxel]

Hi, Im playing 6 players sats hyperturbo and the soft doesnt track the ones I won, it shows that I lost all of them

[kraada]

What site are you playing at?

[maderaxel]

pokerstars.com

[kraada]

Make sure you have Tournament Summaries set to save in Options --> Tournament Summary Options in the main PokerStars window and that PokerTracker is set to import those summaries - that should get your results data working properly going forward.

To go backwards, request a playing audit via the Requests option in PokerStars. Make sure to request it in CSV form, and we can import that and it will update your results.

[maderaxel]

if all else trackicking well, get the hud and everything, not just the sats, here some pictures

1.PNG

img1

(17.34 KiB) Downloaded 943 times

2.PNG

img 2

(47.5 KiB) Downloaded 948 times

[kraada]

Go to the Tournaments -> Results reports and click Edit Tournament Results. Highlight all of the tournaments with ctrl+a and click Detect and let me know if that improves things for you after saving and closing the window.

[maderaxel]

if I auto detected, but did not put it won

[kraada]

Then please attach the hand history file from the tournament to a support ticket and we'll look into this further for you.

[maderaxel]

ok, ty.