So we can see what's going on here please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to us in a
Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.