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hud winamax

PostPosted: Tue Feb 27, 2018 1:39 pm
by moghrius
my pt4 is off i have no hud pop in winamx .... what can i do ?? is it due to windows 7 ??

Re: hud winamax

PostPosted: Tue Feb 27, 2018 2:06 pm
by Flag_Hippo
Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.

Re: hud winamax

PostPosted: Thu Aug 30, 2018 2:29 am
by Myskie
Hi I am on winamax too but on Mac, my hands are getting into PT4 correctly but my HUD doesn't display or display only sometimes. What can i do ?

Re: hud winamax

PostPosted: Thu Aug 30, 2018 7:05 am
by Flag_Hippo
So we can see what's going on here please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.