error message

[Marcel0Jr]

how u guys doing ??? guys ,
while game appears a message saying that I lose the connection to the database, and it does not come back to work , can anyone help me :roll: :roll: :roll: :roll: :roll: ????REGARDS MRJR :club: :diamond: :heart: :spade: :D

[Flag_Hippo]

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide to see if that helps. If it doesn't please enable logging, reproduce this problem and then send your log files to us in a Support Ticket. You can access the 'Logs' folder with the PokerTracker4.log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window:

Guide: How to Create & Submit a PokerTracker4.log File

In addition to that file please also send us your 5 latest PostgreSQL log files:

Guide: PostgreSQL log files

[Marcel0Jr]

tks so much buddy