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doesn't trigger the hand below, why?

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EasyColdCall: raises €0.25 to €0.50
killerelf82: folds
kaokappa: calls €0.25
*** FLOP *** [3h Th 3d]
kaokappa: checks
EasyColdCall: bets €0.62
kaokappa: calls €0.62
*** TURN *** [3h Th 3d] [8h]
kaokappa: checks
EasyColdCall: checks
*** RIVER *** [3h Th 3d 8h] [Jh]
kaokappa: bets €2.22
EasyColdCall: folds
Uncalled bet (€2.22) returned to kaokappa
kaokappa collected €2.22 from pot
kaokappa: doesn't show hand
*** SUMMARY ***
Total pot €2.34 | Rake €0.12
Board [3h Th 3d 8h Jh]

I don't see an obvious reason - could you send us the note definition and an exported version of that hand via the support system? That way we can test it ourselves and look at the query in detail.