PT4 doesnt import new files?
Posted:
Fri Jul 25, 2014 5:03 pmby Iskan
Guys, after enabling memory grabber I am getting this message: (see attachment)
tried both setup assistant, and manual import from disk, tried switching off memory grabber, nothing helps. Any suggestions?
Re: PT4 doesnt import new files?
Posted:
Sat Jul 26, 2014 8:04 amby kraada
Go through Tools -> Setup Assistant -> Setup Sites and just click next through all of it and those files will be processed at the end.
Re: PT4 doesnt import new files?
Posted:
Sat Jul 26, 2014 8:46 amby Iskan
kraada wrote:Go through Tools -> Setup Assistant -> Setup Sites and just click next through all of it and those files will be processed at the end.
yes, i tried that several times. Just did it again, and here is the message that I receive when I click get hands while playing.
Re: PT4 doesnt import new files?
Posted:
Sat Jul 26, 2014 9:06 amby kraada
Please enable logging via Configure -> Options -> Logging Enabled, restart PT4 reproduce this problem and then report it via our
support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
Re: PT4 doesnt import new files?
Posted:
Sat Jul 26, 2014 9:20 amby Iskan
Ok thanks Kraada, Ive just submitted the ticket.
