PokerTracker

my hud sometime freezes. it still imports and updates, but i cant click on any part of it, no pop ups, cant move it, nothing. this happens around once every 15 minutes or so. often times on only one or two of the tables that i have up

other times the hud just disappears

anyone else have this issue? been going on for weeks

That definitely isn't normal behavior and I haven't seen others reporting anything similar recently. Please enable logging via Configure -> Options -> Logging Enabled, restart PT4 and play while importing until this happens again. Once it does, report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

got the same issue in my mac, should I do send a ticket?

Yes please.